FREQUENTLY ASKED QUESTIONS

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Organiser - Getting Started

  1. Log in or create a new account and then click on Host An Event
  2. Enter the following information
    • Event Title - name of your event 
    •  Event Type & Category - genre of the event 
    • Online Event - whether the event is conducted online
    • Event location - Address of the location
    • Event banner - A image that is potrays the theme. Must be a JPEG or PNG no larger than 10MB. Images with at least 2160 x 1080px (a 2:1 ratio) work best.
    • Description - Write the most important details of your event 
    • Registration email: Email of organiser
    • Event Start and End date and time 
    • Registration Deadline  - Last date to register for the event
    • Event capacity - Total number of attendees allowed
    • Attendee Infomration Collection type - 'Buyer Only' or 'Each Attendee. Whether to collect information of the buyer or each attendee of the ticket
    • Attendee Information to Collect -  Select from predefined options. If you require custom options, contact us

You can add paid ticket by clicking on the '+' icon which will allow you to add single ticket. You can add multiple ticket ticket types by clicking on the '+' icon. 

 

You can configure the options below for your paid tickets 

Ticket details:

  • Ticket Name
  • Ticket Quantity
  • Ticket Price ($)
  • Ticket Sales Start Date
  • Ticket Sales Start Time
  • Ticket Sales End Date
  • Ticket Sales End Time

Ticket settings:

  • Ticket Description (option to make it visible on event page)
  • Fees Pay By (Public or Organiser)
  • Ticket Visiblity (Public or Private)
  • Minimum Tickets (allowed per oder)
  • Maximum Tickets (allowed per order)
  • Show Remaining Tickets
  • Sold Tickets Individually (One ticket per customer)
  • Ticket priority (ranking of ticket on the event page)

You can add free ticket by clicking on the '+' icon which will allow you to add single ticket ticket type. You can add multiple ticket ticket types by clicking on the '+' icon. 

 

You can configure the below for your paid tickets 

Ticket details:

  • Ticket Name
  • Ticket Quantity
  • Ticket Sales Start Date
  • Ticket Sales Start Time
  • Ticket Sales End Date
  • Ticket Sales End Time

Ticket settings:

  • Ticket Description (option to make it visible on event page)
  • Ticket Visiblity (Public or Private)
  • Minimum Tickets (allowed per oder)
  • Maximum Tickets (allowed per order)
  • Show Remaining Tickets
  • Sold Tickets Individually (One ticket per customer)
  • Ticket priority (ranking of ticket on the event page)

On the event submission form, there are two optional fields that can be configured to collect attendee information. 

 

You can either chose to collect the buyers information or for all attendees purchased by the buyer

By default you can choose to collect the following informaiton:

  • Participants Full Name
  • Participants Email
  • Participants Contact Number

If you require additional fields, you can contact us through Request help form from the dashboard.

  1. Log in or create a new account and then click on Host An Event
  2. Enter the following information
    • Event Title – name of your event 
    •  Event Type & Category – genre of the event 
    • Online Event – whether the event is conducted online
    • Event location – Address of the location
    • Event banner – A image that is potrays the theme. Must be a JPEG or PNG no larger than 10MB. Images with at least 2160 x 1080px (a 2:1 ratio) work best.
    • Description – Write the most important details of your event 
    • Registration email: Email of organiser
    • Event Start and End date and time 
    • Registration Deadline  – Last date to register for the event
    • Event capacity – Total number of attendees allowed
    • Attendee Infomration Collection type – ‘Buyer Only’ or ‘Each Attendee. Whether to collect information of the buyer or each attendee of the ticket
    • Attendee Information to Collect –  Select from predefined options. If you require custom options, contact us
  1. Log in or create a new account and then click on Host An Event
  2. Enter the following information
    • Event Title – name of your event 
    •  Event Type & Category – genre of the event 
    • Online Event – whether the event is conducted online
    • Event location – Address of the location
    • Event banner – A image that is potrays the theme. Must be a JPEG or PNG no larger than 10MB. Images with at least 2160 x 1080px (a 2:1 ratio) work best.
    • Description – Write the most important details of your event 
    • Registration email: Email of organiser
    • Event Start and End date and time 
    • Registration Deadline  – Last date to register for the event
    • Event capacity – Total number of attendees allowed
    • Attendee Infomration Collection type – ‘Buyer Only’ or ‘Each Attendee. Whether to collect information of the buyer or each attendee of the ticket
    • Attendee Information to Collect –  Select from predefined options. If you require custom options, contact us

You can add paid ticket by clicking on the ‘+’ icon which will allow you to add single ticket. You can add multiple ticket ticket types by clicking on the ‘+’ icon. 

You can configure the options below for your paid tickets 

Ticket details:

  • Ticket Name
  • Ticket Quantity
  • Ticket Price ($)
  • Ticket Sales Start Date
  • Ticket Sales Start Time
  • Ticket Sales End Date
  • Ticket Sales End Time

Ticket settings:

  • Ticket Description (option to make it visible on event page)
  • Fees Pay By (Public or Organiser)
  • Ticket Visiblity (Public or Private)
  • Minimum Tickets (allowed per oder)
  • Maximum Tickets (allowed per order)
  • Show Remaining Tickets
  • Sold Tickets Individually (One ticket per customer)
  • Ticket priority (ranking of ticket on the event page)

You can add free ticket by clicking on the ‘+’ icon which will allow you to add single ticket ticket type. You can add multiple ticket ticket types by clicking on the ‘+’ icon. 

You can configure the below for your paid tickets 

Ticket details:

  • Ticket Name
  • Ticket Quantity
  • Ticket Sales Start Date
  • Ticket Sales Start Time
  • Ticket Sales End Date
  • Ticket Sales End Time

Ticket settings:

  • Ticket Description (option to make it visible on event page)
  • Ticket Visiblity (Public or Private)
  • Minimum Tickets (allowed per oder)
  • Maximum Tickets (allowed per order)
  • Show Remaining Tickets
  • Sold Tickets Individually (One ticket per customer)
  • Ticket priority (ranking of ticket on the event page)

On the event submission form, there are two optional fields that can be configured to collect attendee information. 

You can either chose to collect the buyers information or for all attendees purchased by the buyer

By default you can choose to collect the following informaiton:

  • Participants Full Name
  • Participants Email
  • Participants Contact Number

If you require additional fields, you can contact us through Request help form from the dashboard.

Once an event is published on the site, you can edit and manage the event by visitng your dashboard.  

  • Preview event summary by clicking on the three bars
  • Edit event by clicking on the pencil icon
  • Cancel the event
  • Duplicate the event
  • Delete the event

To view the registration list, you can visit your dashboard and either click on the check registrations button from the shortcut or expand regsitrations and click on list from the main tab

To export the registration list, you can visit your dashboard and either click on the export registrations button from the shortcut or expand regsitrations and click on export from the main tab

Organiser - Banking/Payment

You can update or enter new bank details to receive payout by visitng My Dashboard and clicking on the Banking tab on the top of the page. From the banking tab you need to chose Bank Account to fill the details as need. 

You can update your details as needed. However the latest details will be used to send the payout.

To view the most current update, you can visit My Dashboard and click on Banking. From banking tab you need to chose View Bank Details to view all the the changes you have made to your pay account and the latest details that are associated with your account. 

You have 14 days from the completion of the event to submit your payout request form. 

Once payout is requested it will take 5-10 business days to receive money in your account.

If payout is not requested you will incur a late fees of  $5 per day. 

Attendees

Any potential refunds relating to bookings are handled solely by the Event Organiser in accordance with their terms and conditions.  

To make contact with the event organiser to inquire about obtaining a refund, you will find a Contact Event Organiser button on the event and within your confirmation email. 

The additional ticket fee, which may apply to a booking for paid events via the Eventik website, is not refundable

Any changes to your booking are handled solely by the event organiser and are actioned at their discretion. 

It is recommended that you made contact with the event organiser as soon as possible to increase the likelihood of these changes being made. You will find a Contact Event Organiser button within your confirmation email that will allow you to make contact with them directly.

For queries relating to the event or the venue where the event is being held, you will need to contact the event organiser. 

There is a Contact Event Organiser button on the event page and within the confirmation email that will allow you to make contact with the event organiser directly.

Eventik is not involved with running or management of the event, we’re simply the platform the event organiser has chosen to sell their tickets through. With this in mind, we aren’t able to make comment on the particulars relating to an event or venue outside of what is stated on the Eventik event itself.

On completion of booking, you are sent two confirmation emails, one conatins receipt and ticket attached as PDF. The other email contains summary of event information. 

Email subject: Your Eventik Booking Confirmation (attached PDF ticket)

Still haven’t seen the confirmation email come through? You may need check your spam or junk folder and mark Eventik as a safe sender in your email account. 

Eventik accepts payments via debit and credit card affiliated with Visa, Mastercard and American Express, Google Pay and Apple Pay.

Eventik handles online payments for event organisers only.

It will be at the event organisers discretion should they choose to take phone bookings.

For clarification, you can make contact with them directly using the Contact Event Organiser button on the front of the Eventik event.

To make a purchase or booking through the Eventik site you do not need to pre-register or create an account. 

However having an account makes it useful to track event and keep useful information about payment and order history 

Eventik is very respectful of the privacy of all users on its site.

All pages are HTTPS secure, ensuring an encrypted website connection when navigating across the site.

Any personal information that may be used by the Eventik Site in order to carry out its necessary functions is stored on a secured server protected by firewalls and is hosted in Australia. The data itself is also encrypted to further reduce any risk that your information will be obtained and used by unauthorised access.

We do not store your full credit card number, only the last four digits are kept and this is to show you which card you have used to make the booking.

Given the increasing sophistication of computer hackers, there are no absolute guarantees that our systems will never be accessed without our consent, or that our systems are impenetrable. However, you can rest assured that we take all reasonable measures to ensure the security of your personal information and the bookings you have made.

Currently Eventik doesn’t support PayPal option. 

Your tickets should arrive to your email inbox within minutes of booking. If you don’t receive the email, please check your junk / spam folders and double check that you are logged into the correct email account. Also make sure you have entered the correct email at checkout, if in doubt you can contact the organiser from the event page. 

Our tickets are mobile responsive, allowing you to present them on any smartphone or tablet device. Most event organisers are happy to accept tickets shown in this format unless otherwise specified.

If presenting them on a phone or tablet is not an option, get in contact with the event organiser so that they can make alternative arrangements for you. There is a Contact Event Organiser button in your confirmation email that will allow you to make contact with them directly.

Eventik treats your data seriously. We do not on-sell or provide your data to any 3rd parties or send you emails apart from those relating to your current purchase.

No. The Eventik team strive to make your experience an enjoyable one. There are no pop-up advertising messages on the site.

Custom Fields
The Label will appear beside the field where the user will enter their data. The Label guides the user as to the type of information you wish to collect
If required, please enter additional information regarding the collection type for users information
Please enter the type of information to be collected.
Request more user accesss

Get secure access to your own mobile app

In order to check-in and for reporting purposes, we give each users separate access credentials depending on your preferences

[wpforms_entries_table id="1805" user="current"]
No Bank Account Found
[wpforms_entries_table id="5146" user="current"]
Issue Refund
Issue an attendee(s) a refund for their original ticket price
Update Bank Account