Attendees

Eventik is very respectful of the privacy of all users on its site.

 

All pages are HTTPS secure, ensuring an encrypted website connection when navigating across the site.

 

Any personal information that may be used by the Eventik Site in order to carry out its necessary functions is stored on a secured server protected by firewalls and is hosted in Australia. The data itself is also encrypted to further reduce any risk that your information will be obtained and used by unauthorised access.

 

We do not store your full credit card number, only the last four digits are kept and this is to show you which card you have used to make the booking.

 

Given the increasing sophistication of computer hackers, there are no absolute guarantees that our systems will never be accessed without our consent, or that our systems are impenetrable. However, you can rest assured that we take all reasonable measures to ensure the security of your personal information and the bookings you have made.

To make a purchase or booking through the Eventik site you do not need to pre-register or create an account. 

 

However having an account makes it useful to track event, access all your tickets in one place and keep useful information about payment and order history 

For queries relating to the event or the venue where the event is being held, you will need to contact the event organiser. 

 

There is a Contact Event Organiser button on the event page and within the confirmation email that will allow you to make contact with the event organiser directly. You can also contact the organiser by visiting organiser page.

 

Eventik is not involved with running or management of the event, we're simply the platform the event organiser has chosen to sell their tickets through. With this in mind, we aren't able to make comment on the particulars relating to an event or venue outside of what is stated on the Eventik event itself.

Eventik handles online payments for event organisers only.

 

It will be at the event organisers discretion should they choose to take phone bookings.

 

For clarification, you can make contact with them directly using the Contact Event Organiser button on the front of the Eventik event.

Eventik accepts payments via debit and credit card affiliated with Visa, Mastercard and American Express, Google Pay and Apple Pay.

Currently Eventik doesn't support PayPal option.

On completion of your booking, you will receive two emails. The first email is an invoice for the booking with the PDF ticket attached. The second email contains event information with the PDF ticket attached. 

 

Search in your email for emails send by customercare@eventik.com.au to locate your booking invoice and event information.

 

Invoice email will have the subject: You've got tickets from Eventik (attached PDF ticket).

Event Information email will have the subject: 'name of event' Event Information (attached PDF ticket)

 

Your tickets should arrive in your email inbox within minutes of booking. If you don't receive the email, please check your junk / spam folders and double check that you are logged into the correct email account. Also make sure you have entered the correct email at checkout, if in doubt you can contact the organiser from the event page. 

On completion of your booking, you will receive two emails. The first email is an invoice for the booking with the PDF ticket attached. The second email contains event information with the PDF ticket attached. 

 

Search in your email for emails send by customercare@eventik.com.au to locate your booking invoice and event information.

 

Invoice email will have the subject: You've got tickets from Eventik (attached PDF ticket).

Event Information email will have the subject: 'name of event' Event Information (attached PDF ticket)

 

Still haven't seen the confirmation email come through? You may need to check your spam or junk folder and mark Eventik as a safe sender in your email account. 

 

Finally you may contact Eventik if you tried all the above steps and still couldn't find the email. Contact Us

Our tickets are mobile responsive, allowing you to present them on any smartphone or tablet device. Most event organisers are happy to accept tickets shown in this format unless otherwise specified.

 

If presenting them on a phone or tablet is not an option, get in contact with the event organiser so that they can make alternative arrangements for you. There is a Contact Event Organiser button in your confirmation email that will allow you to make contact with them directly.

Any potential refunds relating to bookings are handled solely by the Event Organiser in accordance with their terms and conditions.  

 

To make contact with the event organiser to inquire about obtaining a refund, you will find a Contact Event Organiser button on the event page and within your confirmation email. You can also contact organiser by visiting the organiser page. 

 

The additional ticket fee, which may apply to a booking for paid events via the Eventik website, is not refundable as outlined within our T&C. The organiser can chose to refund the ticket fee at their discretion.

Any changes to your booking are handled solely by the event organiser and are actioned at their discretion. 

 

It is recommended that you make contact with the event organiser as soon as possible to increase the likelihood of these changes being made. You will find a Contact Event Organiser button within your confirmation email or at the bottom of event page, which will allow you to make contact with them directly. You can also contact organiser by visiting the organiser page.

 

Eventik does not directly deal with cancellations or bookings. 

Eventik treats your data seriously. We do not on-sell or provide your data to any 3rd parties or send you emails apart from those relating to your current purchase.

No. The Eventik team strive to make your experience an enjoyable one. There are no pop-up advertising messages on the site.

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